Customer right to an option
Magnuson—Moss Warranty Act  The right to choose[ edit ] The right to free choice among product offerings states that consumers should have a variety of options provided by different companies from which to choose. The federal government has taken many steps to ensure the availability of a healthy environment open to competition through legislation including limits on concept ownership through patent lawprevention of monopolistic business practices through anti-trust legislationand the outlaw of price cutting and gouging.
The right to be heard[ edit ] This right has the ability of consumers to voice complaints and concerns about a product in order to have the issue handled efficiently and responsively.
While no federal agency is tasked with the specific duty of providing a forum for this interaction between consumer and producer, certain outlets exist to aid consumers if difficulty occurs in communication with an aggrieving party. State and federal attorneys general are equipped to aid their constituents in dealing with parties who have provided a product or service in a manner unsatisfactory to the consumer in violation of an applicable law.
Also, the Better Business Bureau is a national non-governmental organization whose sole agenda is to provide political lobbies and action on behalf of aggrieved consumers.
Expansion to eight rights[ edit ] Inthe concept of consumer rights was endorsed by the United Nations through the United Nations Guidelines for Consumer Protectionwhich expands them to include eight basic rights.
The right to satisfaction of basic needs[ edit ] This right demands that people have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water, and s The right to redress[ edit ] The right to redress provides for consumers to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory services.
The right to consumer education[ edit ] The right to customer right to an option education states that consumers should be able to acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
The right to a healthy environment[ edit ] This is the right to live and work in a work space or home that is non-threatening to the well-being of present and future generations.